Shipping Information

• We offer FREE Standard Shipping for all USA orders.
• All orders should be processed and shipped within 1 - 2 business days after order verification and credit approval.
• Orders are shipped on business days (Monday-Friday, excluding National holidays).

TRACKING YOUR ORDER

• Once your order has been shipped, you will receive a shipping confirmation e-mail (or SMS) with tracking number. Tracking information is available within your account.

ACCURATE ADDRESS INFORMATION

• Our shipping methods are only as accurate as the information that we are given.
• Please verify all of your shipping and billing information when placing your order.
• Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order.

INTERNATIONAL SHIPPING

• We can ship International. Just send us a message and we will provide you with available shipping options.
• All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.

Returns Information

• If you need return or exchange - please contact us at sales@bags-packs.com
• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (IF APPLICABLE)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery